Andrew Hurzeler

7421 Frankford Rd # 924

Dallas, TX 75252

214.762.4464

 

SUMMARY (Sales Engineer)

 

Proven, results oriented technical expert with extensive experience providing technical guidance for sales teams and engineering/managing multi-location voice and data implementations for customers.  Self starter that works well interfacing with multiple departments and organizations.  Established reputation for committed work ethic and adhering to a “whatever it takes to get the job done” attitude.  Takes pride in establishing and maintaining solid business relationships and referenceable customer accounts. 

 

OVERVIEW / ACHIEVEMENTS

 

·   Sales Engineer (Pre-Sales, Post Sales), and Project Management Experience

·   President’s Circle / Top Sales Team

·   Experience in both the carrier space and the enterprise space for voice and data architectures

·   B.S (Physics), MBA, CCVP/CCNP/CCNA

·   Experience working in both direct sales and channel sales environments

·   Able to break complex tasks and pieces into discrete pieces.  Run two marathons 

 

PROFESSIONAL EXPERIENCE

 

Windstream, Addison, TX (formerly PAETEC)        6/09 – present

http://www.windstreambusiness.com/

(a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index.)

Sales Engineer/Technical Design Specialist – Addison, TX

·               Won Call-to-Win Visio/presentation challenge twice for my team (2015) 

·               Managed customer implementations for a variety of industry verticals including healthcare, education, government, insurance, and transportation, financial services, hospitality, higher education

·               Aggressively facilitated design and implementation for several large accounts including Freeway Insurance, Medical Home Team, Bank of America, Hospital Corporation of America (HCA), Citigroup, Medical Clinic of North Texas, Volvo Rents, and others. 

·               Worked with agents, partners, vendors, project management, sales, service delivery, field ops, and support to deliver customized solutions with unmatched customer service

·               Engaged service delivery, field ops, engineering, project management, sales, customers, & partners as needed to “make the lights blink” and begin billing. 

·               Verified technical accuracy for complex, cross-market solutions and implemented workarounds to ensure customer satisfaction while meeting aggressive deadlines

·               Simultaneously managed and prioritized multiple complex projects

·               Worked for the highest producing engineering team in the company for (2011)

Andrew Hurzeler    Page 2

 

Cistera Networks, Inc., Plano, TX 6/03 – 4/09

http://www.cistera.com/

(A Cisco applications partner that manufactures enhanced IP telephony applications for enterprise and service provider markets scaling to 50,000+ users)

Senior Sales Engineer/Systems Engineer – Technical Consulting Services – Dallas,TX

·               Educated customers via live presentations and webex demonstrations for Event Alerting & Notification and Quality Assurance & Compliance in several market verticals

·               Managed change, drove for results, and refined technology business initiatives

·               Interfaced directly with Cisco, sales teams and Cisco gold channel partners

·               Technical bridge between marketing, product management, sales, and professional services

·              Represented Cistera at key industry events such as Cisco’s Innovation Through Convergence (Santa Clara, CA), CIPTUG (Las Vegas, NV), Cisco VTG (San Jose, CA)             

NEC Sphere (formerly Sphere Communications, Inc.,) Dallas, TX2/00 - 1/03

http://www.necsphere.com/products/sphericall_ip_pbx/sphericall_software/

(A leader in software-based enterprise telecommunications that delivers IP PBX technology as a business application for Service Oriented Architectures)

Sales Engineer / Systems Engineer - South Central Region

·               Assisted business partners in designing and selling over 150,000 ports of voice over IP telephony solutions to target markets including education, military, technology, and municipalities. 

·               Provided technical sales support and constructed responses for RFPs 

·               Performed technical training for SEs in partner organizations and delivered technical presentations

·               Worked with product management to fulfill feature requests, documented unique customer requirements, and integrated with products from other vendors

·               Designed networking and telecommunications systems for distributed enterprise and government networks

 

Verizon (formerly GTE Network Services), Irving, TX        8/98 - 2/00

      (Wholesale Markets, MCIWorldcom / UUNET Account Management)

Staff Manager – National Tech Support

·               Assisted with pre-sales activities in support of generating and maintaining revenues in a high profile $1.1 billion account

·               Served as the national team leader for east & west regional technical support personnel

·               Implemented a DSL solution for UUNET, including coordinating customer needs and facilitating the automation of internal systems

·               Analyzed billing records, constructed technical diagrams, researched pricing information, and managed CyberPOP (dial access) backhauls for UUNET orders

 

MCI, Richardson, TX 6/93 - 8/98

Engineer – Dial Access & Internet Technologies & Private Line Provisioning

·               Evaluated new hardware and software to be deployed in MCI’s internet backbone

·               Developed test plans, provisioned circuits, and interacted with vendors

·               Excelled in a high pressure, production intensive environment

·               Received team award for document conferencing product and represented MCI at EvenT120 in Santa Clara, California for T.120 interoperability testing

Andrew Hurzeler    Page 3

 

 

EDUCATION / CERTIFICATIONS

 

CCVP / CCNPCisco Voice  & Data Certifications        2006

MBA University of Dallas, Irving, TX, 3.6 / 4.01998

BS – PhysicsUniversity of Dallas, Irving, TX, 3.2 / 4.01993

Cistera Applications Engineer CAE2007

CCVP - Cisco Certified Voice Professional 2006

CCNP - Cisco Certified, Network Professional 2006

Cisco CCNA 2006

Competent Toastmaster (CTM)2004

Sales Training (The Art of Selling) 2002

 

TECHNICAL SKILLS

 

Hardware & Software Platforms:

Cisco Unified Communications Manager, CUCME, IPCC Express, AVVID, IP phones, switches, routers, unity voicemail, Asterisk, Sphericall, softswitch, media gateways, Polycom IP phones, wireless APs, Videoconferencing test equipment, ACDs, Valcom paging systems, Linux/Unix, Windows, Programs: Exchange, Outlook, Office, Project, Visio

 

Protocols & Technologies:

UCaaS, IPSIMPLE, Cloud, VoIP, SIP, MGCP, H.323, OoS, SCCP, TCP/UDP, IP, DHCP, 802.3AC, 802.3af, XML, 802.1p/q, E911, T1/PRI, MLPP, ISDN BRI/PRI, NFAS, OSPF, BGP, HTML, SSH, VPN, Ethernet, LAN/WAN, MPLS, cloud computing, storage, mobility, backup and recovery, iSCSI, VMWare, shared web hosting, virtual servers, 3G wireless, internet, email, web, IDPS, network firewall, metro Ethernet, Ethernet local loop, fixed wireless, metro fiber, point-to-point, SONET, CPE, Visual Messaging, Audio conferencing, SIP, toll free, web conferencing

 

COMMUNITY INVOLVEMENT / OTHER INTERESTS

 

·               Currently Co-Director for the Dallas Chapter of ACTS Missions (http://www.actsmissions.org/)

·               ACTS Retreat Director (Dallas, TX), RCIA sponsor, Lector, That Man is You, Habitat for Humanity

·               Black Belt - TaeKwonDo

·               Run two marathons